FAQs

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May I have a free sample for testing ?

Regarding the sample,
1) For customers who have cooperated for more than 1 year, we will provide free samples to our customers, and the customers will bear the freight.
2) For customers who have cooperated for more than 3 years, we can provide customers with free samples and bear the freight.
3) For customers who cooperate for the first time, we usually will charge sample fees and freight, As long as your future order reaches 3,000$, we will refund the sample fee to you. The order amount reaches 5,000$. We will not only refund the sample fee, but also refund shipping fee to you.

Can you make the dropshipping?

Yes, we have 3 years of dropshipping experience, and we can provide below services

1) Deliver goods to your each clients one by one
2) Stick the labels for free
3) Marketing pictures and video are provided
4) After sales guarantee

Which shipping method can you provide?

Air shipping: about 10-12 working days
Express shipping: about 6-7 working days
Sea shipping: about 28-35 working days
Train shipping: about 28-35 working days
Truck shipping: about 28-35 working days
Postal shipping: about 6-9 working days

Can you provide the customization?

Yes, no problem, our service as below

1) Add your logo on the device
2) Customize the color box
3) Customize the user manual
4) Customize the thank you card

What' your production time?

If it’s without any customization, our production time is about 3-10 working days
If it’s OEM order, our lead time is about 15-25 working days

What' your payment term?

We can accept 30% T/T as a deposit, 70% balance paid before shipping

What' your payment method?

Our payment methods as below

1) Western union
2) Paypal
3) Credit card
4) Bank transfer

Do you have any certificates?

Yes, all of our products with CE/Rohs/UKCA, some with FDA available.